FAQ
FAQS auto parts products and services
What products do you sell?
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We sell premium Quality and Genuine OEM(Original Equipment Manufacturer) Automotive parts products alongside Quality Aftermarket options.We sell Engine and Suspension parts.
We sell Engine parts like:
-Spark plugs.
-oil filters,Air filters,cabin filter,Diesel filters.
-Water pumps,Con bearings,Piston rings,seals,head gaskets.
We sell suspension parts like :
-Brake pads and brake discs.
-Arm bushes control arm ,stabilizer bushes
-Shock absorbers and CV joints.
-Ball joints,tie rod ends,rack ends and stabilizer links.
-Wheel bearings,hub bearings ,release bearings,clutch plate and pressure plates.
-Engine oils, gearbox and Automatic transmission oils ATF and CVT fluids.
Do you offer wholesale prices and Discounts?
Yes,We offer wholesale prices to clients who purchase in bulk.We endevour to support other auto spare parts businesses with competitive pricing.We Value our business patners.Please contact our sales team on +254 0105425130 to discuss your specific needs.
Where are you located?
We are located at Vision towers Muthithi road westlands we also have branches on Baricho Road opposite Carrefour supermarket and ACP Center in Nairobi CBD
Do sell Genuine OEM parts of Aftermarket auto parts
At Espareparts we sell Genuine auto parts(OEM Original Equipment Manufacturer) These are parts made by the vehicle manufacturer and are identical to the parts installed in your car at the factory.They come in manufacturers branded packaging e.g VW genuine parts,Fomoco for Mazda and Ford.
We also sell quality Aftermarket parts made by other companies instead of the original manufacturer.Some aftermarket parts like Aisin or Denso are made to the same or even higher standards than the OEM parts.The Aftermarket parts are generally more affordable and offer more choices.
Do your genuine parts come with a warranty?
Yes all genuine parts purchased from us come with the manufacturer’s warranty.The specific warranty period varies by manufacturer and part type.Please refer to the product description for details.
How can I order auto parts online?
To order online visit our online store http://www.espareparts.co.ke and browse through our extensive catalogue of auto parts.Add the items to your cart and proceed to check out or WhatsApp+254 105425130.
Do you deliver the parts and how quickly?
Yes we offer delivery services within Nairobi and other parts of the country within Kenya and East Africa.Delivery charges may vary depending on location.
Delivery times:
-Nairobi within city limits same day for orders placed before 4 pm
-other major towns e.g Mombasa kisumu Eldoret 1-2 days.
We may offer free delivery for orders above a certain value for specific promotions.
Do you offer installation services for the parts you sell?
We are primarily a genuine parts supplier.While we don’t have in-house installation services.We patner with trusted and certified technicians and garages for genuine parts installation and proper vehicle maintenance.
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PAYMENT INFORMATION
We accept a variety of secure payment methods :
-Mobile money : M-Pesa
-Cash on Delivery (COD) : Available for select ares within Nairobi subject to order value limits.
-Bank transfer
If you receive a defective or incorrect part you can return it within 7 days of purchase.The product must be in original condition and packaging for a refund or exchange.
You can reach our knowledgeable team through several channels:
-Phone : +254 105425130.
-WhatsApp : +254 105425130.
-Email: info@espareparts.co.ke
-Physical store you can visit us at Vision towers westlands nairobi, Baricho road or ACP business center in Nairobi CBD